Refund Policy

Last updated: 29 October 2026

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law or any other law that applies to you.

1. When you are entitled to a remedy

First Year Books is a digital download. Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement or refund if the product:

• is faulty (for example, the file is corrupted, will not open, or formulas do not work as designed);
• is not as described on our product page or listing; or
• does not do what we told you it would do, or is not fit for a purpose you made known to us before buying.

For a major problem you can choose a refund or a replacement. For a minor problem we may choose to fix it (for example, by sending a corrected file) or provide a replacement within a reasonable time. If we don't, you can ask for a refund. Downloading the file does not remove these rights, and they are not limited to a set number of days.

Refunds are paid back to your original payment method (card or PayPal) unless you ask for store credit.

2. Change of mind

We do not offer refunds if you simply change your mind, buy the wrong product, find it cheaper elsewhere, or decide you no longer need it. This does not affect your rights under the Australian Consumer Law.

3. How to request a remedy

Email firstyearbooks@mail.grokbot.com with your order number, the email address you used at checkout, and a short description of the problem. Screenshots help. We aim to reply within 2 business days. We may ask to look at the issue first, so we can fix it or send a replacement.

4. Purchases through marketplaces

5. Buyers outside Australia

If you live outside Australia, you may also have rights under your local consumer laws. This policy does not limit them.

More information: ACCC, "Repair, replace, refund, cancel" (accc.gov.au).